One seat, zero hiring headache.
One predictable monthly rate. One trained agent working your leads, in your systems, on your instructions, with recruiting, screening, contracts, payroll and replacement handled by ZyllSoft.
Five steps, clearly divided
Start with one seatWe recruit
From a standing pipeline, not a cold start.
We screen
Live mock calls, recorded. You hear them sell.
You choose
Two finalists, a paid trial. Keep the best.
We employ & pay
Contracts and payroll on us. One invoice.
We stay accountable
Performance slips? We fix or replace, free.
Six functions, one agent
Scope is agreed up front in the role profile, most seats combine two or three of these.
Inbound lead response & qualification
New enquiries answered inside the five-minute standard, qualified against your criteria, and booked or routed correctly.
Fixes missed calls, slow first response 02Outbound follow-up & lead reactivation
Aged leads, unclosed quotes and reactivation lists worked on a structured multi-attempt cadence until booked or disqualified.
Fixes abandoned databases, one-attempt follow-up 03Appointment setting & calendar management
The calendar filled, confirmations sent, and no-shows cut with same-day and 24-hour reminders.
Fixes empty calendars, high no-show rates 04Quote follow-up & pipeline chasing
Every estimate chased until it closes or the reason it was lost is recorded, price, timing, competitor, or silence.
Fixes quotes that die unanswered 05CRM updating & data hygiene
Every interaction logged, every stage current, so your pipeline reports reflect reality, not guesswork.
Fixes unreliable pipelines, unverifiable activity 06Customer coordination & scheduling
Rescheduling, reminders, dispatch support and post-sale updates, the communication that keeps booked work booked.
Fixes cancellations, communication gaps| Role | What they do |
|---|---|
| Inbound Sales Agent | Answers and qualifies new leads, books the estimate or the job. |
| Outbound / Follow-up Agent | Works aged leads, unclosed quotes and reactivation lists. |
| Appointment Setter | Fills the calendar, confirms, and cuts no-shows with reminders. |
| Sales Coordinator | Scheduling, dispatch support, customer updates, CRM hygiene. |
| Customer Support Agent | Post-sale questions, rescheduling and review follow-up. |
Need a role that isn't listed?
Tell us what the seat should do, we'll scope it, screen for it on live calls, and shortlist candidates the same way.
How fast can a seat go live?
Most clients go from first conversation to a live agent inside two weeks: discovery call, role profile, shortlist with recorded mock calls, a short paid trial, then onboarding into your systems.
Who actually employs the agent?
ZyllSoft does. We are a US-registered staffing company and we remain the employer of record, contracts, payroll and employment risk sit with us, never on your books. Day to day, the agent works on your tasks, targets and priorities.
What do I need to provide?
A working CRM and phone system for the agent to use, plus training on your offer, pricing and scripts, the same way you'd onboard any new hire. We make sure they turn up prepared and stay accountable.
What happens if the agent underperforms?
You tell us, and we step in, we hold the performance meeting, set a correction plan and follow it up. If it doesn't improve, we replace the agent from our trained bench at no additional cost. That's written into every agreement, and the replacement comes from our trained bench at no new fee.
Can I test candidates before committing?
Yes. You hear recorded mock calls for each shortlisted candidate, then work with them on a short paid trial. You keep the one you prefer, no obligation on the other.
What does a seat cost?
One predictable monthly rate, scoped on the discovery call against the role, coverage hours and targets. There are no recruitment fees and no replacement fees. [Published pricing to be added]